Eğitim Amacı
The objective of this training is to provide the necessary knowledge and skills to conduct and manage effective Customer Satisfaction Management System audits in accordance with ISO 10002:2018 and ISO 19011 requirements. The workshops included in the training allow participants to learn the audit process not only verbally but also through practical application.
Hedef Kitle
Managers who will ensure the effective establishment and implementation of the ISO 10002 Customer Satisfaction Management System in organizations, employees involved in the execution of the ISO 10002 Customer Satisfaction Management System, auditors and auditor candidates, and consultants.
Eğitim İçeriği
* Customer satisfaction management system
* The concept of auditing, its types, and resource requirements.
* Auditor responsibilities and duties
* Explaining the auditor's role in planning, executing, reporting, and following up on an audit.
* Asking questions, conducting interviews, audit findings, reporting.
* Psychology of supervision and managing challenges.
* Non-conformity detection and classification.
* Monitoring activities
* Exam
Sertifika
Eğitim sonunda başarılı katılımcılara uluslararası geçerliliğe sahip, IRCA onaylı sertifika verilmektedir.
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